Refund Policy

1. Refund Policy Overview

We aim to provide a clear and straightforward purchasing experience. Because our subscriptions are digital services, refund eligibility can depend on whether the service has been activated or used and on the reason for the request.

Please contact us as soon as possible if you experience a problem with your order so that we have an opportunity to investigate and help resolve it.

2. When a Refund May Be Available

A refund may be considered in circumstances such as a duplicate payment, an accidental payment that has not resulted in service activation, or a technical issue that we are unable to resolve within a reasonable period.

Each request is reviewed individually. A refund is not automatically guaranteed simply because a request has been submitted.

3. Situations Where Refunds May Not Apply

Refunds may not be available where a digital subscription has already been activated or substantially used, where the issue is caused by an unsupported device or third-party application, or where the customer does not follow the setup instructions provided.

Refunds may also be declined where access problems result from incorrect information supplied by the customer, device or network limitations outside our control, or a violation of applicable service terms.

4. Technical Problems & Support

If you experience a technical problem after purchasing a subscription, please contact our support team before requesting a refund whenever possible.

We may ask for basic information about your device, IPTV player, internet connection or the issue you are experiencing so that we can troubleshoot the problem.

5. How to Request a Refund

To request a refund, contact us using the email address below and provide enough information for us to locate your order and review the request.

• Your name or order information.
• The email address used for the purchase, where applicable.
• The date and amount of the payment.
• A clear explanation of the reason for the refund request.
• Relevant technical details or screenshots, if the request concerns a technical issue.

6. Refund Review

After receiving a refund request, we will review the relevant order and the circumstances described. We may contact you for additional information if necessary.

If a refund is approved, it will normally be returned through the original payment method where that is possible. Processing times can vary depending on the payment provider.

7. Payment Provider Processing

Payments may be processed by external payment providers. Once a refund has been approved and submitted, the time required for the funds to appear in your account may depend on the payment provider, bank or card issuer.

8. Payment Disputes & Chargebacks

If you have a problem with a purchase, we encourage you to contact us first so that we can investigate and try to resolve the issue directly.

If a payment dispute or chargeback is opened, we may provide the payment provider with relevant transaction and service information needed to respond to the dispute.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our services, payment processes or applicable requirements. The latest version will always be published on this page.